1. Introduction
SAJ Learning ("we", "us", or "our") operates an online learning platform, including our website, mobile experiences, and related services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or use the Platform.
By creating an account or otherwise using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use the Platform.
2. Information We Collect
We collect information you provide directly to us, information collected automatically as you use the Platform, and information from third parties where permitted by law.
- Account information — name, email address, phone number, date of birth, and password when you register.
- Profile and learning data — courses enrolled, progress, quiz results, certificates earned, and learning preferences.
- Payment information — billing address and payment method details, processed securely through our payment partners. We do not store full card numbers on our servers.
- Communications — messages you send to support, live chat transcripts, and survey responses.
- Usage data — pages visited, features used, device type, browser, IP address, and approximate location, collected via cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform, including personalized course recommendations.
- Process enrollments, payments, refunds, and issue certificates.
- Communicate with you about your account, course updates, live class schedules, and support requests.
- Monitor and analyze usage trends to improve performance and user experience.
- Detect, investigate, and prevent fraudulent transactions and other unlawful activity.
- Comply with legal obligations and enforce our Terms of Service.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how you use the Platform. You can control cookies through your browser settings; see our Cookie Policy for details on the categories of cookies we use and how to manage them.
5. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- With instructors and mentors, limited to what is necessary to support your learning (e.g., progress and questions asked in a course).
- With service providers who perform functions on our behalf, such as payment processing, cloud hosting, analytics, and customer support tooling.
- With internship and placement partners, only when you explicitly opt in to a placement-assistance program.
- To comply with a legal obligation, protect our rights, or respond to a valid request from public authorities.
- In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality safeguards.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage most account information directly from your account settings, or contact us to exercise these rights.
8. Children's Privacy
The Platform is intended for learners aged 13 and older. Where school-affiliated programs involve younger students, we work with the enrolling institution to obtain appropriate parental or guardian consent and limit data collection to what is necessary for the educational purpose.
9. International Data Transfers
We may process and store information in countries other than your own. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on the Platform before the changes take effect. The "last updated" date at the top of this page reflects the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to our support team from the Contact page and select "Billing & Payments" or "General Inquiry" as appropriate.
