When you're eligible for a refund, how to request one, and how long it takes.
Last updated July 1, 2026We want you to be confident in every course you purchase. This policy explains when a refund is available, what's excluded, and how to request one. It applies to purchases made directly through the Platform; purchases made through a partner institution may follow that institution's own refund terms.
You're eligible for a full refund on a self-paced course when:
The following are not eligible for a refund:
Submit a request through the Contact page and select "Billing & Payments" as your reason, including your order ID and the email used at checkout. Our team reviews each request individually and may ask for additional details to verify eligibility.
Approved refunds are issued to the original payment method within 7–10 business days. Processing times beyond that point are typically due to your bank or card network and are outside our control.
Live, cohort-based programs follow a prorated refund schedule: a full refund is available before the first live session, a 50% refund before the second session, and no refund after the second session has taken place, reflecting instructor time and seat allocation already committed.
If you're on a recurring subscription plan, you can cancel anytime from your account settings to stop future billing. Cancelling does not automatically refund the current billing period, but you'll retain access until the end of that period.
For anything not covered here, reach out through the Contact page and we'll do our best to find a fair resolution.
