Operations & Support
Operations Manager
ClosedFull-Time
Ahmedabad, IndiaOn-site5+ YearsPosted 8 weeks ago
Operations ManagementProcess DesignStakeholder Management
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Role snapshot
SAJ-OPS-8022 Job ID
Open Status
Posted 4 weeks ago Posted
Closes in 4 days Deadline
Operations & Support
Full-TimeFresher
Student Support Executive
Operations & Support · Remote
Remote Full-Time 0–1 Years
DepartmentOperations & Support
Employment TypeFull-Time
Work ModeRemote
LocationRemote
Experience0–1 Years
EducationBachelor's degree in any discipline
About the Role
This role is often the only human interaction a struggling student has with SAJ Learning that day — resolving billing questions, course access issues, and general confusion with patience and speed.
Responsibilities
- Respond to student queries over chat and email within SLA
- Troubleshoot course access, billing, and account issues
- Escalate recurring issues to the relevant product or academic team
- Maintain a high customer satisfaction score
Requirements
Required
CommunicationEmpathyProblem Solving
Nice to Have
Helpdesk SoftwareEdTech Experience
Tools & Technologies
ZendeskGoogle Workspace
Benefits
Health InsuranceRemote-FriendlyFree SAJ Learning Courses
Hiring Process
Application Review
A recruiter reviews your application against the role's requirements.
Initial Screening
A short call to confirm mutual fit, availability, and expectations.
Interview
A conversation with the hiring manager and future teammates.
About SAJ Learning
SAJ Learning
EdTech · Teaching to Career Platform
SAJ Learning helps students go from their first lesson to job-readiness — and this role is part of the team that builds that experience, whether that's in a classroom, a codebase, or a client meeting.